A Guide to Moving

Introduction
To AIG

The Arpin
Experience

Door to
Door Move

Shipping
Allowances

Prohibited
Items

Items of
Concern

Moving
Schedule

Destination
Services

Insurance
Protection

AIG
Evaluation

ORIGIN SERVICES

PRE-MOVE SURVEY | PREPARATION | PACKING | LOADING

It all begins with a pre-move survey with your Origin Agent.

PRE-MOVE SURVEY
The origin agent assigned to pack your household goods and personal effects will conduct a visual survey of your home prior to your move date. This survey serves to determine the materials and any special crating that will be necessary to pack your shipment in accordance with international standards. It also helps us determine the size and type of steamship container or the number of liftvans or air containers that will be needed. The survey takes approximately one hour (depending on the size of your home) and will be scheduled on a date and time that is convenient for you.

This is your best opportunity to discuss any special services you will need, such as temporary or permanent storage at origin or destination. In order to provide an accurate estimate, we will need to know which items are to be moved and by what mode (air, surface, storage, etc.). Commonly forgotten areas include the basement, attic, garage, inside of cupboards and closets.

As a follow-up to the survey, your AIG Relocation Coordinator will contact you to review the results and confirm your allowance, pack dates, destination address and contact numbers. If you purchase any items after your pre-move survey, notify your AIG Relocation Coordinator. Inclusion of additional items may require a larger container or more liftvans and result in taxes and duties not authorized by your employer.

PREPARATION
If you review Your Moving Schedule in advance, you will be more prepared for the move out process, with many important tasks already completed. If possible, leave a day free after the move in case of unforeseen delays. A move usually requires several days for packing, wrapping and loading of your household goods. Arrange to be at home when the movers arrive and throughout the move out process to address any questions or concerns the crew may have. For your convenience, please maintain your telephone service through the move out process. Most moving crews have a designated team leader or crew chief. Accompany the crew chief on a walk-through of your home indicating the goods to be moved. Point out items of special concern, as well as items not to be shipped. If these are already clearly marked, simply advise them of the system you have used. The crew chief will be able to address any packing and loading related concerns, but all questions regarding logistics, scheduling and timelines should be directed to your AIG Relocation Coordinator.

PACKING

We recommend that you not pack any boxes yourself. Packed by owner (PBO) boxes may draw the attention of Customs Officials to your shipment and result in delayed delivery and inspection charges. Carrier packing also ensures full coverage by your insurance carrier. However, if you wish to pack boxes yourself, please leave them open so the mover can ensure that they are wrapped safely for export and the contents are noted on the inventory. Prior to loading, the movers will inventory the goods to be moved on the appropriate packing list (air, sea or storage). Each item will be given an inventory number and its condition will be noted. Should you have any questions relating to the descriptions indicated, please discuss them with the crew chief. You will be asked to sign and date each inventory page. Please confirm that each packing list contains the correct items. The packing list the movers prepare does not replace your valued insurance inventory. The valued insurance inventory should be done in advance of your move. Keep a copy of the signed packing list and all shipping documents close at hand.

LOADING
Small shipments are loaded into wooden crates called liftvans. Liftvan loading is similar to putting a jigsaw puzzle together; each piece has to fit securely in place to minimize shifting in transit and shipment size for cost effectiveness. Once the liftvan doors are secured, the liftvans are brought back to the origin agentÍs warehouse where they are labeled and steel-banded. Larger shipments are usually loaded directly into 20Í or 40Í steel containers, using the same jigsaw puzzle technique. Containers will be loaded at your residence, unless there is accessibility, scheduling or weather constraints.

Before the crew leaves, make a final walk-through of your home to be sure nothing has been overlooked. Commonly forgotten areas include the attic, basement, closets, cupboards, etc. It may not be possible for us to return for items that have been left behind.

Within 48 hours of loading, your AIG Relocation Coordinator will confirm actual weights and volumes of each portion of your relocation. If the actual weight and volume is less than or equal to the estimated/authorized, we will forward your shipment. If the actual weight or volume exceeds the estimated/authorized, we will request approval for the overage. If your employer does not authorize the overage, it will be your responsibility. Your AIG Relocation Coordinator can assist you in minimizing the costs.

	ORIGIN SERVICES PRE-MOVE SURVEY \| PREPARATION \| PACKING \| LOADING
It all begins with a pre-move survey with your Origin Agent.	PRE-MOVE SURVEY The origin agent assigned to pack your household goods and personal effects will conduct a visual survey of your home prior to your move date. This survey serves to determine the materials and any special crating that will be necessary to pack your shipment in accordance with international standards. It also helps us determine the size and type of steamship container or the number of liftvans or air containers that will be needed. The survey takes approximately one hour (depending on the size of your home) and will be scheduled on a date and time that is convenient for you. This is your best opportunity to discuss any special services you will need, such as temporary or permanent storage at origin or destination. In order to provide an accurate estimate, we will need to know which items are to be moved and by what mode (air, surface, storage, etc.). Commonly forgotten areas include the basement, attic, garage, inside of cupboards and closets. As a follow-up to the survey, your AIG Relocation Coordinator will contact you to review the results and confirm your allowance, pack dates, destination address and contact numbers. If you purchase any items after your pre-move survey, notify your AIG Relocation Coordinator. Inclusion of additional items may require a larger container or more liftvans and result in taxes and duties not authorized by your employer.

	PREPARATION If you review Your Moving Schedule in advance, you will be more prepared for the move out process, with many important tasks already completed. If possible, leave a day free after the move in case of unforeseen delays. A move usually requires several days for packing, wrapping and loading of your household goods. Arrange to be at home when the movers arrive and throughout the move out process to address any questions or concerns the crew may have. For your convenience, please maintain your telephone service through the move out process. Most moving crews have a designated team leader or crew chief. Accompany the crew chief on a walk-through of your home indicating the goods to be moved. Point out items of special concern, as well as items not to be shipped. If these are already clearly marked, simply advise them of the system you have used. The crew chief will be able to address any packing and loading related concerns, but all questions regarding logistics, scheduling and timelines should be directed to your AIG Relocation Coordinator. PACKING We recommend that you not pack any boxes yourself. Packed by owner (PBO) boxes may draw the attention of Customs Officials to your shipment and result in delayed delivery and inspection charges. Carrier packing also ensures full coverage by your insurance carrier. However, if you wish to pack boxes yourself, please leave them open so the mover can ensure that they are wrapped safely for export and the contents are noted on the inventory. Prior to loading, the movers will inventory the goods to be moved on the appropriate packing list (air, sea or storage). Each item will be given an inventory number and its condition will be noted. Should you have any questions relating to the descriptions indicated, please discuss them with the crew chief. You will be asked to sign and date each inventory page. Please confirm that each packing list contains the correct items. The packing list the movers prepare does not replace your valued insurance inventory. The valued insurance inventory should be done in advance of your move. Keep a copy of the signed packing list and all shipping documents close at hand.

	LOADING Small shipments are loaded into wooden crates called liftvans. Liftvan loading is similar to putting a jigsaw puzzle together; each piece has to fit securely in place to minimize shifting in transit and shipment size for cost effectiveness. Once the liftvan doors are secured, the liftvans are brought back to the origin agentÍs warehouse where they are labeled and steel-banded. Larger shipments are usually loaded directly into 20Í or 40Í steel containers, using the same jigsaw puzzle technique. Containers will be loaded at your residence, unless there is accessibility, scheduling or weather constraints. Before the crew leaves, make a final walk-through of your home to be sure nothing has been overlooked. Commonly forgotten areas include the attic, basement, closets, cupboards, etc. It may not be possible for us to return for items that have been left behind. Within 48 hours of loading, your AIG Relocation Coordinator will confirm actual weights and volumes of each portion of your relocation. If the actual weight and volume is less than or equal to the estimated/authorized, we will forward your shipment. If the actual weight or volume exceeds the estimated/authorized, we will request approval for the overage. If your employer does not authorize the overage, it will be your responsibility. Your AIG Relocation Coordinator can assist you in minimizing the costs.